FAQS

HOW IS THIS DIFFERENT FROM THOSE CHEAPER ONLINE DESIGN PACKAGES?

Inexpensive online design programs do not come to your house or develop a personalized plan for you. Instead, they provide stock layouts using the furniture they get a commission to recommend, usually low-quality brands. They do not employ professional designers. Their “consultants” often lack real-world experience, design education, or training. The person helping with your plan spends an average of 2 hrs total on your project.

WHAT IS A FULL-SERVICE INTERIOR DESIGNER?

While full-service interior designers will often present a design concept, furniture plan, and recommendations, they will also place all the orders, manage shipping and receiving, storage, and help move everything into your home. For construction projects, they create detailed architectural plans for cabinetry, lighting, kitchen, and bathrooms, and select construction materials. They work hand in hand with the tradespeople and contractors and provide project management. This typically costs 20%-30% of your total budget, or $50,000-$100,000 over the span of your project, which is often 12-28 months.

WHAT IF I NEED A LITTLE HELP WITH MULTIPLE ROOMS VS. ONE ROOM?

During your in-person meeting, Lindy will assess your needs and the scale of your project and help you determine which package applies.  All design plans require a $500 deposit, based on the minimum project fee of $1,750. The deposit will be applied toward your total invoice at the presentation stage.

WHAT IF I DON’T LIKE THE DESIGN PLAN?

Over 15 years of experience and countless projects, 99% of Lindy’s clients have been very satisfied with her initial recommendations. If clients aren’t happy with the design, it is typically due to two factors:
1. Neither of the decision-makers was involved in the process/nor did they have opposing goals and aesthetics. When one person takes the lead, even if the other says, “I don’t need to be involved,” it almost never works. Transparency and communication are key to good design, both between the designer and the client and between the clients themselves.
2. Important information was not shared from the beginning, such as budget constraints or specific colors or materials a client doesn’t like (i.e., no leather). If clients take the time to complete the questionnaire, collect inspiration images together, and discuss their desired outcome before the meeting, this is not an issue.  

WHAT IF I HAVE QUESTIONS WHEN I START PURCHASING?

A 1 hr video or in-person follow-up meeting is included in the package. This is typically scheduled four weeks after the design presentation to give clients time to process the recommendations, start shopping, get samples and measure out the furniture in their home. Lindy will be there to answer your questions and give you guidance on shopping and ordering.

I TRIED TO ORDER A SOFA LINDY RECOMMENDED, BUT IT’S OUT OF STOCK. WHAT DO I DO?

The current state of the furniture industry means that things that are in stock today might be out of stock tomorrow. We have no control over this and cannot re-select items that are unavailable at the time you purchase. However, the beauty of your design plan is that, in addition to specific recommendations, it includes dimensions, style, and fabric suggestions for each piece. This is so you don’t actually have to buy the exact piece on the concept board. Want something cheaper? Like brown vs. Camel leather? Want a rug with more pattern? No problem. You can implement your design plan however you want on your own timeline. It’s your house, your budget, and your family.

IT’S BEEN SIX MONTHS SINCE MY PRESENTATION, AND NOW I WANT TO TAKE ACTION, AND I HAVE A BUNCH OF QUESTIONS. CAN I PAY LINDY BY THE HOUR TO HELP ME NOW?

Unfortunately, no. The reduced cost of this type of design plan means there are definite start and end dates for your project. If you need help again in the future, you are welcome to sign back up for another plan.

WHAT’S NOT INCLUDED:

• Kitchens or Bathrooms

• Follow up texts, phone calls, or emails after the final in-person meeting

• Management of any tradespeople, either remotely or in person

• Remodel or construction recommendations

• Cabinetry or built-in design (only color recommendations)

• Ordering, shipping, delivery, or installation